Fall 2024
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Article
The New Paradigm in Volunteering—And How Nonprofits Can Adapt to “Neither-Growing-nor-Fading” Brand Relationships
A new Journal of Marketing study provides advice for nonprofit managers who need to actively pursue volunteers that seek distance, flexibility, and non-escalating brand relationships.
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Marketing news
Using Identity to Secure Nonprofit Donations
To boost their donation rate, nonprofits must ensure potential donors identify with their charitable appeals. Five research-based strategies can allow nonprofits to increase charitable donations and remove the guesswork from their campaigns.
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Marketing News
Strategies for Leveraging AI in the Customer Experience
Recent studies reveal three research-based strategies to help companies improve customer experience when using AI-based services and products.
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article
Using Tech Innovations to Enhance Customer Engagement
Firms are shifting from a transaction- to relationship-focused approach to build long-term bonds with customers. Technology is transforming these relationships, but firms might not always benefit.
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Article
Enjoy Your Work? Make It Known! Buyers Are Willing to Pay More for Products You Enjoy Producing
A Journal of Marketing study finds that buyers are willing to pay more for products or services that the seller enjoys producing.
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Article
Happy Words, Higher Clicks: Harnessing Consumer Emotion to Boost Paid Search Ads
A Journal of Marketing study finds that when users feel positive emotions, they use more positive emotion keywords in their search queries and tend to click more on paid search ads.
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research insight
Leveraging Consumers' Anger to Help Them Make Better Decisions
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research insight
How Community Gifting on Twitch Affects User Engagement
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research insight
Marketing’s Role During War: Building Resilience in Ukraine
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