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Managing Service Quality, 17(4)
Marketing Science, 26(3)
Service Industries Journal, 27(5)
Services Marketing Quarterly, 29(1)
Strategy & Leadership, 35(4)
Journal of Behavioral Decision Making, 20(3)
Journal of Consumer Marketing, 24(4)
Journal of International Business Studies, 38(4)
Journal of Purchasing and Supply Management, 13(1)
Journal of Supply Chain Management, 43(3)
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